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It does say there that you must have the Vivint premium service package to waive the service fee. Our new Vivint doorbell camera has the same connection issues. I once again called Vivint and was told that we would need to have a repeater installed between the camera and the panel. The panel shows that the signal strength on the camera is above 90%. Vivint said that they will charge another $49 service call fee to have a repeater installed. I argued that the system was not installed properly if we needed a repeater, but they will not waive the fee.

 

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Those are both great ways to provide strong customer service, and to show that the customers matter to the company. Additionally, you don’t need to pay an activation or installation fee with this DIY option security system. It’s great value for the money, and you can even try it for free for 30 days to see if you like the equipment, monitoring, and service. Here are their pros and cons:One thing this company offers that many others don’t is the option for broadband and landline monitoring. That can help customers in rural areas who might have trouble getting other companies to cover and protect them. In fact, on Protect America’s lowest priced package, landline monitoring is what’s automatically offered. In a rural location, you could be covered by this company and still not have to pay a lot of money every month. There are mixed home security system reviews on both the company and the mobile app, but most customers seem to really love what they’re getting through this company. Nest Secure makes our list of best home alarm systems partially due to all the neat gadgets that come along with it. While it’s definitely not the least expensive of the DIY installation home security options, at $399 there’s a reason why the starter kit is listed at that price. If you’re someone who’s already using Nest for your home, and you’re heavily invested in what that home automation system can offer, this is probably the perfect security system for you.